Hi there,
We are truly sorry for sending out an auto-renewal subscription reminder email to an incorrect mailing list, which includes customers or email subscribers who should not be charged for any subscription plan with us.
Please be rest assured that if you do not have any subscription plan with us or any existing plan due to renew automatically, that you will not be charged.
This is our oversight, and we deeply apologize for causing you great concern. We promise to do better in ensuring that such mistakes do not repeat again. 🙇🙇♀️
We would also like to thank you for being on our mailing list as we will continue to work harder in bringing you more Oishii (delicious) Japanese snacks & ramen, Kawaii (cute) stationeries and Anime goodies.
If you have any questions or concerns, or anything else, please contact us at any time, or just reply to this message. Have a great day!
Kind regards,
ZenPop team (Amy, Tobi, Pearlin, Olena, David, Margo, Yin Chi & Laura)
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